Welcome to Rockstar Puppy's Online Pet Boutique. We have provided a list of Q/A that addresses sizing and our return policy.
Also, please click on the links below to view our shipping rates and returns policy.
SHIPPING RATES
RETURNS & EXCHANGESWhat forms of payment do you accept?
We accept MasterCard, Visa, Discover, and PayPal.
Can I pay with my debit card?
Yes, our shopping cart accepts debit cards, too.
How do I determine the right size for my pet?
It's a good idea to measure your pet from the neck to the base of the tail and along the widest part of the chest. For collars, measure around the neck. We have included sizing charts when available as well with items. If you need help, call us at (716)499-8960 or email us at jessica@rockstar-puppy.com.
Can I cancel my order?
Once you check-out, the order processing begins instantly and can not be stopped. However, we do allow returns within 15 days of receiving your order. Should you, and we hope not decide against the item, send it back to us, unused, with all tags and original packing and we'll refund you for your total, minus any shipping, and a 15% restocking fees.
What is your policy on custom orders?
For custom orders, unfortunately we are not able to accept returns. When ordering custom items be sure to be accurate with sizing and check spelling for engraved items.
I was given a gift certificate and I have a store credit. How can I redeem them?
Simply shop online and when you check-out enter your GIFT CODE, or SPECIAL CODE that you were provided. Our shopping cart will handle the pricing adjustments electronically.
Do you have a print catalog?
At this time, only an online boutique, however, we look forward to offering a digital catalog in the future.
As a wholesaler with some terrific pet items, can I contact you?
Rockstar and I are always looking for unique pet items, so yes, drop us an email or send samples to the above address. We'll let you know what we think.
